Frequently Asked Questions
📘 Frequently Asked Questions
Got Questions?
We’re here to help. Browse the most common questions below. If you still need help, feel free to reach out to us at info@shopfenis.com.
📦 Shipping & Delivery
How long does shipping take?
We ship all orders within 1–2 business days.
- U.S. Standard: 5–7 business days (USPS First Class)
- U.S. Expedited: 2–3 business days (USPS Priority)
- International: 10–21 business days, depending on your location
How much does shipping cost?
- U.S. Standard: FREE on orders over $25, otherwise $4.95
- U.S. Expedited: $9.95 flat rate
- International: Rates calculated at checkout based on destination and order weight
How can I track my order?
Once your order ships, we’ll send a confirmation email with a USPS tracking number. You can follow your package at usps.com.
🔁 Returns & Exchanges
What is your return policy?
We only accept returns if the item arrives damaged or defective.
- Please contact us within 14 days of delivery and include a photo
- If approved, we’ll send a prepaid return label and a replacement copy at no extra cost
- Unfortunately, we cannot accept returns for buyer’s remorse or partially used books
📚 Bulk Orders & Discounts
Do you offer bulk discounts?
Absolutely! You can save up to 30%:
- 5–9 books: 10% off
- 10–24 books: 20% off
- 25+ books: 30% off
📧 Email us at info@shopfenis.com with your order size and shipping address, and we’ll create a custom invoice for you.
🖌️ Product & Paper Quality
What kind of paper do you use?
Our books are printed on premium 100 lb (148 gsm) acid-free white cardstock.
It’s:
- Perfect for colored pencils, gel pens, markers, and light watercolor
- Designed to minimize bleed-through and support easy coloring for all skill levels
🎁 Gifting & Custom Orders
Can I include a gift message or customize a bundle?
Yes!
- Add a gift note during checkout using the “Order notes” box
- For curated bundles (e.g., book + accessories), just email us at info@shopfenis.com and we’ll set up a special listing just for you